DayHack Support

Frequently asked questions

Do I need an Apple Watch?

All-day recording runs on the Apple Watch. Without a watch you can still record on your iPhone: tap the record button on Home to start and again to stop. It keeps recording in the background until you stop it.

Where are my recordings stored?

On your iPhone and watch only. Only the audio of conversations you choose to save as notes is sent to our server, and it is deleted as soon as the text is ready. See the Privacy Policy.

Recording stopped on my watch

Keep the watch charged and near your iPhone, and check Do Not Disturb and Theater mode. In the app, the watch status line on Home → Watch tips explains each setting. Tap "Sync now" to fetch waiting recordings.

How do I delete my data?

Delete a conversation or note by itself, or use Settings → Data → "Erase all data". To delete what our server holds, use Settings → Data → "Delete server records".

How does the subscription work?

It is a monthly subscription through the App Store with a one-month free trial for new subscribers. Each paid month includes 300 minutes (credits) for notes and questions, and the trial month includes 60. One minute of cloud transcription or one question uses 1 credit. See the Terms of Use.

How do I cancel or get a refund?

Cancel in your iPhone Settings → your name → Subscriptions, at least 24 hours before the next renewal. Refunds are handled by Apple at reportaproblem.apple.com.

I reinstalled the app or changed phones and my subscription is missing

Open the paywall or Settings and tap "Restore purchases". Records stored on the old iPhone are not moved automatically.

What is "My voice"?

An optional feature. After you agree on its consent screen and read 5 sentences, the app can tell your words from other people's. The voice features stay on your iPhone only and are deleted automatically 365 days after last use, or whenever you delete them.

What is "Help improve quality"?

An optional setting, off by default. If you turn it on, the text of notes you create afterwards is kept for 12 months to improve transcription and summaries. There is no reward for it, and turning it off deletes what was kept.

Can I turn off usage statistics?

Yes. Settings → Privacy → "Share anonymous usage stats". In the EU, EEA, UK and Switzerland statistics start only after you agree.

Which languages are supported?

The app is available in English, Korean, Japanese, Simplified Chinese, Traditional Chinese, Spanish, French, German, Portuguese (Brazil) and Vietnamese.

Operator

JoCoding, Inc. · 1111B S Governors Ave, STE 80543, Dover, DE 19904, United States · +1 (231) 450-5622